Barnes And Noble

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PostPosted: Sat Nov 21, 2009 11:27 am
Has anyone ever bought from them before, online?

I made an order with them last night, my card was charged, however these are the messages i get online once i log on and go to my order:

"Unable to Process order. Please call (two numbers), if outside, U.S." that is what it says next to my order number and the date of the order and then when i click on my order number it says "[b:fd975fbe20]SHIPPING STATUS[/b:fd975fbe20] In Process: Not Yet Shipped"

I dont see how i can be charged if they cant process my order. Most places only charge you once your order has shipped and I had more than enough money for the order (they charged my card). Should i be worried?
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Cecil B DeMille Life Time Achievement
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PostPosted: Tue Nov 24, 2009 9:55 pm
Hmm ... no I have never bought anything from Barnes and Noble but I did purchase something from another store based in the US and did have an issue initially.

It is possible that the requested item is on back order and that may be why it says what it says .... have you checked your credit card to verify that the amount has already been sent to Barnes and Noble?

I am sure it is only a glitch as Barnes and Noble are a reputable company.

Hope the item arrives soon enough for you.
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Cecil B DeMille Life Time Achievement
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PostPosted: Wed Nov 25, 2009 7:59 am
My order has made some movement. :D

Its now sitting on "Not Yet Shipped" with an expected ship date of November 23. It hasnt shipped even a day after the ship date, but i expect it to ship today or tomorrow. Unless it has already shipped but the scan hasnt been logged into the system yet.

Also as for the payment, they charged me but it hasnt been made available yet on my anz online banking.
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Cecil B DeMille Life Time Achievement
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PostPosted: Wed Nov 25, 2009 8:09 am
Question what are Barnes and Noble like for international shipping?

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PostPosted: Wed Nov 25, 2009 8:26 am
^ $35 for International Economy (3-5days). I'm not sure about anything else because they only offered me that shipping option.
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Cecil B DeMille Life Time Achievement
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PostPosted: Wed Nov 25, 2009 8:39 am
^Ouch ... that is a tad on the pricey side and one assumes that that is in coverted to AUD and is not the USD price.
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Cecil B DeMille Life Time Achievement
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PostPosted: Wed Nov 25, 2009 8:46 am
^ That is the US price, with the conversion rate right now it is $38.

I dont know if there is a section on B&N to convert the prices into AUD when ordering.

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PostPosted: Thu Nov 26, 2009 5:16 pm
Update status for my package:

Long story- Last week I made two orders online, one for B&N, the other on another store. I was preauthorization charged for both automatically. I kept the B&N order and cancelled the other order.

I have been checking up on my ANZ account to check if my money from the cancelled order would reappear and today some money appeared back into my account... however, the amount refunded was the exact amount of my B&N order.

About noon today my B&N order has shipped and having just checked my account again just then no money has been charged, i am still only waiting on my cancelled order money.

Has B&N got a new "If we take one week to ship your order, you get it for free" policy? :lol:

After the early day jitters of this order, i emailed them, and they responded by telling me that after one week if they cant process my order the preauth charge is dropped, it is one week today, but they shipped my order. :thinking: I'm wondering if someone made a massive stuff-up with my order. :shock:

I'd imagine they'd pick up on the fact that they havent charged me for an order that has already been shipped. The status on the UPS site is at the stage before UPS has possession of my package so i think theres a simple explanation. :doh: :lol:
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PostPosted: Fri Nov 27, 2009 5:35 am
$35-$38 sounds like a lot for shipping - I usually pay $20 or so with Amazon. How big is the package?

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PostPosted: Fri Nov 27, 2009 6:41 am
It is one PS3 game, so not big at all.

I have chosen the quickest shipping though.
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